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UCI’s Customer Experience Advisory Board Welcomes SoapBoxSample’s COO as Their Newest Member

By August 12, 2020 No Comments
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Jacqueline Rosales Joins Industry Thought Leaders to Guide the Next Generation of Professionals in CX

August 12, 2020, Los Angeles, CA — Research firm SoapBoxSample announced today that Jacqueline Rosales, COO of SoapBoxSample/icanmakeitbetter, will be joining the Advisory Board for the Customer Experience Program at the University of California-Irvine (UCI). With 25+ years in consumer research, Jacqueline Rosales was a natural fit for the Advisory Board role. Through her leadership at multiple insights firms she has demonstrated expertise in providing top brands with research they need to create great customer experiences. Consistent and collaborative research approaches enable brands to create feedback loops where consumers can feel heard and organizational strategy is supported by market insights.

“I am proud to share my knowledge and experiences with a group that will one day be among the leaders in their industries,” said Jacqueline Rosales. ”I’m excited to take this opportunity to give back to the industry and support the next wave of people who will contribute to the Customer Experience discipline.”

Executives from across the country are carefully selected by UCI to serve on the Advisory Board. They search for people who offer expertise within a multitude of industries in an effort to provide students with insights from industry thought leaders. The Program offers either a four-day, hands-on immersion program or an eight-week online program. Students will learn to apply principles that drive Customer Experience Innovation and the techniques developed by top companies. Jacqueline and other experts in their fields will be guide the students throughout the program.

UCI and SoapBoxSample also collaborated in the Spring of 2020 with a partnership to conduct epidemiological testing in an effort to understand the cumulative incidence of both symptomatic and asymptomatic COVID-19 cases in Orange County, California. With experience in managing serosurveillance testing in Los Angeles County, SoapBoxSample was able to lend their expertise in reaching diverse, multicultural audiences to aid in this crucial research initiative. SoapBoxSample’s COVID-19 research was featured in the Journal of the American Medical Association, Business Insider, and the KTLA 5 Morning News.